Privacy policy

Introduction

Welcome to Terra Astra! We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, terraastra.io.

Information We Collect

When you visit our website or make a purchase, we may collect the following information:

Personal Information: Name, email address, shipping address, phone number, and payment details.
Usage Data: Information about how you interact with our website, including your IP address, browser type, pages visited, and the time and date of your visit.
Cookies and Tracking Technologies: We use cookies to improve your experience on our website and gather information about your browsing habits.

How We Use Your Information

We use the information we collect for various purposes, including:

Processing Transactions: To process and fulfill your orders, including sending you emails to confirm your order and shipping status.
Customer Support: To provide you with customer support and respond to your inquiries.
Personalization: To personalize your experience on our website and recommend products you may like.
Marketing: To send you promotional emails and special offers. You can opt-out of these communications at any time.
Improvement: To improve our website, products, and services based on your feedback and usage patterns.
Security: To protect our website and users from fraud and other malicious activities.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as they agree to keep your information confidential. We may also release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

Your Rights

You have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccuracies in your personal information.
Deletion: You can request that we delete your personal information, subject to certain legal obligations.
Opt-Out: You can opt-out of receiving promotional emails from us at any time by following the unsubscribe link in the email.

Data Security

We implement a variety of security measures to protect your personal information. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date at the top of the Privacy Policy will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.