At Terra Astra, quality is our top priority. We wear sterile gloves and sanitize everything to ensure your products are super clean. Our air-sealed, tamper-proof packaging keeps everything sterile. If your package looks tampered with, contact us right away!
We get it—privacy is important! That’s why our packaging is plain and discreet. Inside, you’ll find our branded “Terra Astra” envelopes with your goodies. The outside has a low-key return address, so no one will know what’s inside.
We accept e-transfer, Bitcoin, and Ethereum to keep things private and convenient. Once your payment is approved (usually within 24 hours on weekdays and 48 hours on weekends), we’ll ship your package right away.
We know you’re eager to get your order! That’s why we use priority shipping to deliver within 1–3 business days. Order before 1 PM PST Monday–Friday, and we’ll ship the same day! Plus, enjoy low shipping rates or free shipping for orders over $150. Sit back, relax, and let your Terra Astra goodies come to you!
At Terra Astra, we always go the extra mile to make sure your products arrive quickly and safely. Expect discreet packaging with no labels revealing what’s inside.
We use tear-proof plastic bags and eco-friendly packing peanuts to ensure everything arrives in perfect condition.
If something arrives damaged, let us know within 7 days, and we’ll sort it out ASAP. Our management team will review each case and decide if you get a credit or a replacement. Remember, replacements are only for defective items. We’ll choose the best compensation option for each situation.
Credits last for 90 days and come as a one-time-use coupon code. If you don’t use the full amount, the rest is void – no new codes for leftover balances.
We ship everything using a secure and trackable method. In the rare event your package goes missing or arrives damaged, we’ll work with the courier to make it right, whether that means a replacement, credit, or refund.
If you’re unhappy with your order, we might offer a return option. For defective items or incorrect orders, we’ll cover return shipping. If you’re unsatisfied for other reasons, we might offer a refund, but you’ll need to cover return shipping.
If an item is out of stock or missing before we ship, we’ll try to contact you for up to 3 days. If we can’t reach you, we’ll choose the best replacement product. No refunds or credits for these replacements.
We ship to the address you provide at checkout. If the address is wrong, it might cause delays and extra shipping fees. We reserve the right to charge for reshipping due to any issues, including incorrect addresses.
